Aim:
This Code of Practice is intended to apply to member landlords and agents who manage residential properties for let.
Whilst this Code intends to promote good management standards in the private rented sector, members and prospective members are reminded that landlords renting residential property are also obliged to abide by statutory duties as outlined in relevant Housing, Fire Safety, Health & Safety and Data Protection legislation. This code should not be construed as intent to replace any statutory obligations on landlords. Information about all legislation is available to SAL members who require more details on these.
- All tenants will be provided with a written tenancy agreement or a written statement of the terms of their occupancy at the commencement of the tenancy. This will include a contact name, address and telephone number of the landlord for the provision of serving notices and ease of communication.
- The landlord will acknowledge promptly all communications received from the tenant and make clear their procedure for dealing with tenant complaints.
- All disrepair in the property for which the landlord is responsible will be attended to promptly, with minimum disturbance to the tenant.
- The landlord will respect the tenant's right to peaceful and quiet enjoyment of the property free from harassment and threat of illegal eviction.
- The landlord will, in except of cases of emergency, give the tenant reasonable notice of not less than 24 hours in writing (unless otherwise agreed with the tenant) when access to the property is required by the landlord or their agents.
- At the end of the tenancy, the landlord will return any deposit paid by the tenant promptly with, if required, a written statement accounting for and explaining any deductions. The tenant will also be told of the steps they can take if they are not satisfied that the deductions are fair and reasonable.
- The landlord will give such reasonable assistance as is required by a local authority to enable a tenant to claim housing benefit.
- The landlord will supply the tenant with a telephone number or other means of contacting the landlord or their agent in an emergency; in particular when the landlord is absent.
- Before proceedings are commenced, the tenant will be notified of any breach of the tenancy agreement that is to be used as a basis for legal proceedings against the tenant.
- The landlord undertakes to explore appropriate routes to resolve disputes with the tenant by informal means before turning to formal legal proceedings.
- The landlord will provide the tenant with accommodation (including fixtures, fittings and furnishings) that complies with all legal requirements relating to the fitness of accommodation.
- The landlord will, when so requested, provide the tenant with a written statement of their tenancy account.
- Where tenants pay rent weekly a rent book will be provided by the landlord. Otherwise a proper receipt will be issued whenever rent is paid direct to the landlord by cheque or cash.
- All tenants will be treated with appropriate courtesy and respect. The landlord will always act in a fair, honest and reasonable way in all their dealings with the tenant.
- The landlord will not refuse a tenant a reference for the purposes of securing a new tenancy, without good cause.
- At all times the landlord will keep information about tenants confidential and only disclose such information if full consent of disclosure is obtained from the tenant.
- Where appropriate, the landlord will obtain relevant registration under the Data Protection Act.
- The landlord will apply for, and obtain, relevant licences and registration documents to operate as a private residential landlord in Scotland.
This document is available as a pdf - please email SAL for this info@scottishlandlords.com